Drive Brand Loyalty With A Efficient & Convenient Returns Process

With everyone so focused on acquiring and delivering products to the customer, we often forget about post-order support, like Returns. Believe it or not, post-order support is what really drives brand loyalty and keeps your customers coming back—so much so that 80% of customers say an inconvenient return policy will actually stop them from placing the order in the first place.

In our latest Product Feature Spotlight, we are shining a light on Logicbroker’s return processes and how different organizations can utilize our automation tools to efficiently manage their entire eCommerce ecosystem.

Returns Processing & The Right Processes

What Return Experiences are you Enabling?

With Omnichannel Commerce, the popular phrase is buy-anywhere, fulfill-anywhere – what some retailers forget to realize – that also includes return-anywhere.

Logicbroker’s configurable return workflows support return requests, return acceptance/rejection, and return notifications to support all online return strategies including returning to a vendor, a reverse logistic provider, a DC/3PL, store, or others.

Of course, based on your technical and operational maturity, not all those options are available for Owned, Dropship, and Marketplace Inventory. Logicbroker can support Your Customer Return Experience and the communication with your suppliers/sellers. Just like shopping, returns are a critical customer interactions to gather 1st person data on why they did not like the product, an to save-the-sale across all your inventory channels, and to provide consistent top-tier customer service they are used, even when they want to return a product.

Return Approval Workflows

Capturing Return Rules like Return Windows, Return Fees, if the product is even Returnable, or if the Product must be Returned at all – can help present and automate the customer return options. These configurations can enable consistent Retailer/Operator approved return experience across all your Owned, Dropship, and Marketplace Assortment Strategies.

However, if needed, returns can be routed to the Supplier/Seller for them to approve the return, generate return labels, and confirm the returned product meet their requirements before crediting funds back to your customer.