Video Playlist:Connected Commerce 2023
Full Session Recordings
Missed out on Connected Commerce 2023? No problem! View the full session recordings and gain valuable insights from world leaders in eCommerce- on demand.
Check out the event recap video to the left and fill out the form to access the session recordings now:
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Support as Infrastructure: Elevating Client Success in the Age of AI
Support is still framed as reactive: a ticketing function to fix something after it breaks. At Logicbroker, we see support as infrastructure. It must be reliable, scalable, and deeply embedded into the customer experience from day one.
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From Intent to Delivery: Enabling the Full Agentic Commerce Journey
When people hear “Agentic Commerce,” they immediately picture product recommendations, shopping assistance, or automated checkout experiences, all of which are “top of the funnel”. What they’re missing is that the real transformation is going to happen deeper in the stack, at the orchestration layer, where AI agents move from merely suggesting products to actually executing commerce at every level. This is where brands, retailers, and B2B distributors should be focused. The right partner enables agents to help with discovery and power the entire commerce journey, from product visibility and dynamic fulfillment, to post-purchase service and reordering, through the infrastructure of a true Agentic Commerce Orchestration Engine.
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Enterprise Readiness in 2025: How Leading Retailers Build the Teams, Tools, and Intelligence to Scale
In 2025, our definition of enterprise no longer captures the reality of what it means to be enterprise-ready. Enterprise means scale in people, process, and technology. It’s about managing dozens of stakeholders across merchandising, operations, IT, and supply chain while orchestrating increasingly complex partner networks. It’s about collaboration at a level that ensures thousands of daily decisions happen quickly, accurately, and in sync.
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