Client Success Manager

Company Profile

Logicbroker provides modern dropship and marketplace solutions that connect retailers and brands to Connect, Orchestrate, and Grow their commerce platform to take control of their customer experience. Through curated expanded assortment, flexible integration tools, and automated onboarding procedures, Logicbroker clients enjoy unmatched speed-to-market capabilities. We work with mid-market and Enterprise manufacturers and retailers across a number of verticals including Health & Wellness, Home Improvement, Consumer Electronics, Toys & Babies, and Consumer Packaged Goods and service brands such as Samsung, Victoria’s Secret, Ace Hardware and more.

Position – Client Success Manager

Logicbroker is expanding its Team and seeking a Client Success Manager. (CSM). The CSM plays a pivotal role in driving customer growth, retention, and revenue expansion. Acting as a trusted advisor and strategic partner, the CSM is responsible for deepening client relationships, identifying upsell and cross-sell opportunities, and ensuring customers realize the full value of our solutions. This role blends customer success with a proactive sales approach to maximize client lifetime value.

Key Responsibilities:

• Act as a trusted advisor, aligning our solutions with the client’s evolving business needs.
• Build and nurture strong, long-term relationships with key decision-makers and stakeholders.
• Conduct regular strategic business reviews (QBRs) to showcase ROI, discuss business goals, and uncover growth opportunities.
• Identify and capitalize on upsell, cross-sell, and expansion opportunities within existing accounts.
• Work closely with Sales to develop account growth strategies and close incremental revenue opportunities.
• Track and achieve sales-related KPIs, including upsell/cross-sell revenue, renewal rates, and customer retention.
• Proactively monitor customer health and engagement to identify risks and implement retention strategies.
• Address customer challenges and roadblocks to ensure satisfaction and increase renewal rates.
• Develop customer champions to advocate for our solutions internally and externally.
• Ensure smooth onboarding and drive adoption of solutions to accelerate time-to-value.
• Facilitate training and support to maximize product usage and customer success.
• Leverage data analysis and customer insights to recommend strategies that drive growth and operational efficiency.
• Share industry trends, benchmarks, and best practices to position the company as a strategic partner.
• Partner with Sales, Marketing, and Product teams to share customer feedback and align on growth strategies.
• Maintain accurate account information within account plans and CRM systems to report on client health, opportunities, and risks.
• Provide regular updates on revenue forecasts, expansion opportunities, and churn risks.

Requirements:

• 3+ years of experience in Client Success, Account Management, or Sales roles, in SaaS businesses preferably ecommerce.
• Proven track record of driving revenue growth through upselling, cross-selling, and renewals.
• Strong interpersonal skills, with the ability to listen to customers and translate their needs into specific actions and solutions
• Natural leadership instincts with proven ability to innovate
• An entrepreneurial work style, you’re a self-starter
• Comfort in a fast-paced and dynamic environment
• Excellent organization skills
• Ability to work well with client-facing and software development teams

Compensation and Environment

Logicbroker offers a comprehensive retirement plan, workspace compensation, and more! Logicbroker embraces a truly remote work model. All Logicbroker employees will receive thorough training to kick-start their career with the organization, and we promise to provide the tools needed to build a successful home workspace including standing desks, comfortable chairs, and more.

Logicbroker is an equal opportunity employer.

Apply Here!