Bobsweep Streamlines Dropship & eCommerce Operations With Logicbroker

Bobsweep, a premier name in home robotics technology, has been a leader in designing and engineering innovative products across the U.S. and Canada. Known for combining cutting-edge technology with user-friendly solutions, Bobsweep has continuously grown in reputation and reach. To enhance their eCommerce operations and expand their dropship program, Bobsweep turned to Logicbroker, a leading multi-vendor commerce solution provider.

“We were going between a bunch of solutions,” Jessica Ross, Senior Operations Coordinator for Bobsweep, said. “All of our retailers had their own unique platforms, systems, and portals. It led to us logging into each of those portals daily just to keep things running.”

After considering their options, the Bobsweep team realized their need for a modernized, streamlined Multi-Vendor Commerce solution, and Logicbroker proved to be the perfect partner to take their program to the next level.

Creating an Innovative Solution

Bobsweep’s brand gained recognition, in part, due to the company’s commitment to reflecting the customer’s voice in every aspect of their business. Their focus wasn’t just on advancing technology or improving efficiency through traditional methods, but on becoming truly aligned with what customers wanted. Offering personalized assistance helped Bobsweep stand out from the competition.

However, efficiently managing such a large volume of user input wasn’t easy. Before partnering with Logicbroker, Bobsweep’s operations required more time to organize data from various sources. From exporting and importing data between disparate systems to manually transferring information across platforms, the tasks became increasingly overwhelming as order volume grew.

“We wanted to scale and optimize without the same bottlenecks,” Ross said. “But to make scaling possible and bring our vision to life, we needed modern software.”

This level of manual operations would gain complexity during high-order periods like the holidays. Bobsweep’s operations team knew that continuing without a modern solution would increase the potential for human error and inefficiency.

Choosing Logicbroker

What drew Bobsweep to Logicbroker was not just its robust technology but its alignment with Bobsweep’s values as a technology-forward brand.

“As a technology company, we’re engineers and developers at our core. We wanted a partner who shared our commitment to efficiency and innovation,” Jessica noted. “Logicbroker’s ability to enhance efficiency while minimizing risk really stood out.”

Logicbroker’s seamless integration with platforms like ShipStation and its stable, user-friendly API sealed the deal. “That connection is the genius of your software,” said Azy Afshar, Chief Product and Market Development Officer from Bobsweep. “It’s just a product that works.”

Beyond the technology, Bobsweep valued Logicbroker’s customer-first approach. “When you call Bobsweep, you talk to our human team, not a virtual agent. That’s how we want to feel as clients,” Afshar said. “Logicbroker’s responsiveness and commitment to our success made us feel like true partners.”

Transforming Operations with Logicbroker

Since onboarding Logicbroker, Bobsweep has experienced the shift they desired in their operations capabilities. Their number of retail partnerships has grown significantly, leading to a substantial increase in order volume. Tasks that were once time-intensive and manual are now automated, enabling the team to focus on growth rather than logistics.

“Logicbroker’s ability to seamlessly integrate with vendors has been a game changer,” Ross said. “What used to take us hours now takes minutes, if that. We no longer have to log into every system or worry about manual errors.”

The platform’s automation allows the team to work more efficiently, checking in on operations only as needed. “Unless I see something pop up, I know it’s working the way it should,” Ross added. “I really only need to quality check once a day or every few days.”

This streamlined approach has also resulted in happier vendors and retailers. “No one is complaining about the connection anymore, which says a lot. Logicbroker approached our new solution the right way and tackled it from every correct angle,” Afshar said.

Looking Forward to Scaling Globally

With Logicbroker’s support, the Bobsweep team is now focused on the future. They plan to further centralize their dropship program by onboarding additional U.S. retailers and maximizing the tools available through Logicbroker’s portal.

“We want to take a deep dive into the numbers and figure out how to make our program even more efficient amidst the growth we’ve seen,” Ross said. “We’ve reached a point where we can ask, ‘What’s next?’”

As Bobsweep looks toward global expansion in South America, Asia, and Europe, they’re confident that Logicbroker will be an integral part of their journey. “The more we can do to centralize our information, the better it will be for us,” Ross added. “Logicbroker’s global reach ensures we won’t need to onboard new programs or switch providers.”

With a shared vision of efficiency, innovation, and customer focus, Bobsweep and Logicbroker are paving the way for a bright future in the ever-evolving eCommerce landscape.

About Bobsweep

bObsweep combines luxury living with whimsical family fun. As a pioneering Canadian company in robotics, bObsweep has cleaned approximately one million North American homes since 2011. Innovation and customer service are the driving forces behind bObsweep’s progress. The company’s robots are the result of over a decade of tireless R&D in the U.S. and Canada and are protected by over 100 U.S. patents.

Hand-crafted in the U.S. and Canada, bObsweep’s software keeps your home map, room layout, and cleaning habits private. bObsweep bots do not send pictures anywhere—period. With the adoption of a bObsweep bot, you gain a lifetime of after-sale support. Because family is forever.\

About Logicbroker

Logicbroker is a premier multi-vendor commerce platform that seamlessly connects trading partners regardless of integration types. Our modern solutions empower retailers and brands to take control of their customer experience by harnessing and analyzing vital first-party data, reducing inventory risk, and curating their expanded assortment. By improving the visibility into our client’s commerce programs, Logicbroker can better position retailers and brands for transformative growth.

As business needs and demand shift, Logicbroker provides the ability to quickly switch suppliers and product fulfillment between 3P to 1P and responsibly find new sources of inventory that uphold your brand integrity and meet your delivery promise. ​We work with mid-market and Enterprise manufacturers and retailers across a number of verticals including Health & Wellness, Home Improvement, Consumer Electronics, Toys & Babies, and Consumer Packaged Goods and service brands such as Samsung, Victoria’s Secret, The Vitamin Shoppe, Walgreens, Ace Hardware, and BBQGuys.